Service
& Support
SERVICE DETAILS
- 24 hours service hotline and online service (including consulting services, Pre-sale designing, and drawing, online technical guidance)
- Hardware trouble maintenance service. We provide some free accessories (such as power supply, modules, scan card etc. to shorten maintain time)
- On-site service Our professional engineers to assist the installation and system integration
- Technical Training service: We will provide knowledge sharing and technical know how
- Hardware Upgrading service
- Guarantee Service- Promise, enthusiasm, speedy (Free maintenance service once display in guarantee time, and we only charge raw material cost if display out of guarantee time)
- Engineer technical service
- After service: periodical maintenance, visiting, opinion survey which makes improvement
- Calibration service With Radiance calibration equipment and we trained engineer (at a cost)
- Manual service
PRE-SALE SERVICE
- Investigation on site
- Professional design
- Solution confirmation
SERVICE PROCESS
- Assembly guidance
- Testing on site
- Function confirmation
AFTER-SALE SERVICE
- Speedy Response
- Timely resolve
- Safety usage
TRAINING
- System usage
- System maintenance
- Equipment repair and maintenance
DOCUMENTATIONS
- Installation and Maintenance Manual
- LED Display System Connection Diagram
- Data Wire Connection Diagram
- Power Supply Wire Connection Diagram
- Software Guidance